Our services
What to do, how long it takes, and what it costs. From our Citizen’s Charter.
Apply for a new water connection
At our office. The fee depends on the site inspection.
- Get the form and contract. We check your account and explain the policies. About 10 minutes.
- Site inspection. Our maintenance team visits and computes the cost of materials. Timing depends on distance.
- Submit the filled-out form and contract. About 2 minutes.
- Approval by the General Manager. About 2 minutes.
- Assessment. We tell you the amount due. About 2 minutes.
- Pay the service connection fee and get your official receipt. About 2 minutes.
- Materials are requested for your installation. About 10 minutes.
- Installation by our maintenance team. Timing depends on distance.
Pay your water bill
Bring your water bill to the cashier at our office. We verify it and issue an official receipt. About 2 minutes.
Reconnect your service
Ask at the office. We verify your account, you pay the PHP 200 reconnection fee, and our team reconnects your line.
Report a leak or complaint
Message us on Messenger anytime, or tell us at the office. We log it right away, our maintenance team inspects it, and the General Manager acts on the report. Some repairs may have a fee.
Question your bill
Ask for a special meter reading at the office. It takes about 5 minutes to file, and our team checks your meter.
Other requests
Each takes about 5 minutes to file at our office.
- Temporary or voluntary disconnection
- Water meter inspection
- Transfer of service connection (material and labor cost applies)
- Change of connection type
- Change of connection size
- Change of account name
All services are at our office on Sollesta St., Poblacion. Full details are in our Citizen’s Charter.
